One of our Cultural Consultants worked alongside NHS England and TS4SE to produce a ‘patient-facing leaflet’ explaining how to register with a GP. This leaflet was aimed at new arrivals.
Our Cultural Consultant facilitated and led focus groups with people from a wide range of cultural backgrounds including Pakistani, Somali, Syrian, Tanzanian, Ethiopian, Nigerian, Czech, Malaysian, Polish, Indonesian etc.
The focus groups discussed many difficulties that they had experienced with accessing services generally and contributed to the content (e.g. including web links), wording (eg the use of the word ‘GP’) and layout (e.g. font sizes and colours) of leaflets. They also made many suggestions about places to distribute leaflets.
These leaflets are now in use and widely distributed through GP surgeries and community venues.
The focus groups discussed difficulties they had experienced with accessing services